
Stephen Sifers
It's slower than slow, it's painfully slow. Why does it take 8 seconds for a filter menu to show up? Why does it take 35 seconds for search results to show something for me to click and a different item be displayed? this app is great only if you need it for using up storage on your phone or to infrequently pull up your member discount. but actually trying to use the app, best of luck, drive to the store since it'll be faster.
29 people found this review helpful
The Home Depot, Inc
12 October 2025
Experiencing slow load times can be really challenging, and we appreciate you sharing your thoughts. Your feedback about the filter menu and search results is important, and we’ve escalated this internally. If you have more details about your experience, please consider using the in-app support options. Thank you for your insights!

Victor Miller
THIS REVIEW IS FOR THE APP, NOT HOME DEPOT ITSELF. I've consistently had great service at my local Home Depot and am very happy with the store and shopping there for my home project needs. The app needs work though. It has the same look and feel as the website, which I do like, but it is unbelievably slow and lags and freezes every time that I use it. Maybe it needs more bandwidth or more storage at the servers, but the app drives me crazy. I try to avoid using it if I'm anywhere near a computer
176 people found this review helpful
The Home Depot, Inc
24 September 2025
Thank you for your kind words about your local Home Depot! We appreciate your feedback on the app's performance. It's clear that a smoother experience is essential for you, and we've escalated your concerns. We hope your future interactions with the app will be much more enjoyable!

Shannon M
Slow if it works. Which is an understatement. The app is updated with the latest updates. Cleared cache, force stopped, uninstalled and re installed app, restarted phone. When you type in a product, the page shows up blank. It will work for a few minutes, then back to a white screen. When it works, it is stupid slow. If you have this app, you can not use a browser. It forces you to use the app. When the app doesn't work, you have to uninstall it to use the browser. You have no other choices.
621 people found this review helpful