
Liliana Ics
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2019: I've been trying to create an account for the past hour without any luck, but serious frustrations. I have a good phone, great internet, and yet I'm getting grey screens that freeze, drop down menus that don't drop down, unnecessary and privacy invasion questions and bugs over bugs. Urgh... Love the Metra system, but the app is one of the worst I've ever encountered! EDIT 2025: literally the worst app. 6 years later and it's gotten WORSE! Can't log in, can't reload card, can't use at all.
41 people found this review helpful

Christina Neubauer
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LITERALLY DOES NOT WORK. It suddenly refused to charge the card it's used for the last 3 years. The card isn't expired or at its limit. Ventra just doesn't work. Which is fine, I'll just keep jumping the turnstile. I don't understand how the app & website are SO nonfunctional when it's 2025. It's clunky, constantly encounters errors, and typically requires you to call in to accomplish anything that SHOULD have been an easy task in the app. It also randomly turns off my auto load for no reason.
38 people found this review helpful

Rich Brn
I have to drop my rating of this app down to three. Been using this app for quite a few years now and have endured the glitches, wrong estimated arrival times, and bugs, but this morning I couldn't even put a pass or any money on my card. I tried uninstalling and reinstalling, tried several different payment methods, and nothing worked. Meaning I'm going to have to go down to the station and use the machine to put it on this card. So much for convenience. The bugs and glitches kill this app imo.
20 people found this review helpful